Returns and Refunds

Titan Returns Policy

Returns

Customers have the right to apply to return a product within 30 days of delivery.  Batteries can not be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with user manual and accessories included where applicable. 

To complete your return, we require a receipt or proof of purchase (your order number).

Please ask our customer service team to supply a return address before sending your return.

If the return is requested by the consumer, the consumer is responsible for the shipping fee. 

Upon the return of your order you will be refunded, minus a 10% restocking fee.

Return of orders damaged in transit

If your order arrives damaged please contact us before returning the goods. In circumstances where the goods arrived damage we will cover the return shipping cost. Please contact us and we will arrange the return of the damaged goods.

Refunds

Once your return is received and inspected, we will email you notification of receipt. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (minus the 10% restocking fee if applicable), within 10 business days.

Late or missing refunds

If you haven’t received a refund after 10 business days contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Please contact our customer support team via our Contact Us form to get the return address.