Warranty Extension - 2 year

International Delivery and Local Customer Support

For US, Europe, Canada and UK orders, we aim to dispatch your order within 24 hours. 

We deliver direct from our local suppliers in the US, Canada, Europe and UK. After sales customer support is also available from your local Titan supplier.

• US: 800 913 0715 
• Canada: 800 913 0715
• Europe: 0800 441 2307   (+49 when out of Germany )
• UK: +44 20 4578 1528
• Australia:  1800 763 598

International Deliveries

For deliveries outside of US, Canada, Europe and UK we will ship direct from our factory. Deliveries usually take 4-7 days via DHL express. 

For customer support please use the contact form on this website.

Delivery Costs

Delivery costs are calculated at checkout. Please add the items to your cart and then enter your address for the exact delivery cost for your order.

Taxes and Customs Charges

No customs tax for Canada, Europe and UK orders.  Send email to info@titanballmachines.com if you are from other areas or have any further questions.

Titan Returns Policy

Returns

Customers have the right to apply to return a product within 30 days of delivery.  Batteries can not be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with user manual and accessories included where applicable. 

To complete your return, we require a receipt or proof of purchase (your order number).

Please ask our customer service team to supply a return address before sending your return.

If the return is requested by the consumer, the consumer is responsible for the shipping fee. 

Upon the return of your order you will be refunded, minus a 10% restocking fee.

Return of orders damaged in transit

If your order arrives damaged please contact us before returning the goods. In circumstances where the goods arrived damage we will cover the return shipping cost. Please contact us and we will arrange the return of the damaged goods.

Refunds

Once your return is received and inspected, we will email you notification of receipt. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (minus the 10% restocking fee if applicable), within 10 business days.

Late or missing refunds

If you haven’t received a refund after 10 business days contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Please contact our customer support team via our Contact Us form to get the return address.

Titan Warranty Policy

Each Titan ball machine is assembled with strict quality control checks at each step of the process, testing each part for durability and dependability. 

Titan warrants that each new ball machine purchased will be free from defects in material and workmanship for 2 years from the date of purchase.

Batteries purchased directly from Titan have a 6 month warranty from the date of purchase. Customers outside the US may want to order a battery from a local vendor to get a local warranty. We are not able to arrange shipment of batteries for destination addresses outside of the continental U.S due to international shipping regulations.

All demo machines ordered from Titan will receive a full 2 year warranty from the date of purchase with evidence from the order receipt. 

Any part of the ball machine, which proves to be defective in material or workmanship within the 2 year warranty period will be repaired or replaced with a new or functionally operative part. This warranty is available to the original customer only. Titan order number or Amazon Order ID needs to be provided as purchase evidence. 

Machine Maintenance and Repairs

Most problems can quickly be resolved with a phone call or email. Please contact us for fast 7/24 hour service. Email communication is preferred as it will get all team members linked for quick response.

If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installation. If you would like us to install the part, or if the problem is more extensive, you will need to pay the shipping to return the item to us. We will cover repairs and domestic return shipping.

Warranty Exclusions

This warranty does not cover the following conditions:

1. Damage resulting from misuse, neglect, alteration, accidents, tampering, abuse, fire, war, insurrection, civil disorder, flood, acts of God or any other casualty.

2. Failure of the customer to properly follow operating instructions provided by us with all machines.

3. Damage caused by use on circuits or voltages other than as indicated in the user manual.

4. Black service wheels which are with 6 month warranty coverage.

All payments are made via PayPal.

Don't have a PayPal account?

You do not need to have a PayPal account to purchase.

Click on the Pay with PayPal button and then click "Pay by Credit or Debit Card" button.

If you would like help with payments please contact us