Battery Recall

Thank you for being a valued Titan customer. 

During our rigorous safety and quality testing, we have discovered a batch of batteries from one of our suppliers may overheat during charging, creating a potential fire risk. 

If your battery has batch number XQ30243421, follow the steps below to start the recall. 

Please note that your Titan ball machine and charger are not affected.

 

⚠️ ( Batch Number: XQ30243421)

To ensure your safety, please follow these steps:

Stop charging the battery immediately. If battery was fully charged, we suggest discharge it by turning on your machine (don't press M) until it shuts off (~2 hours) - this makes it safer.

Prepare the battery for recycling:
Watch our guide to battery recycling video to remove the Titan label and mark the battery with an "X" (use permanent marker) to prevent reuse.  

Also please take a photo of the battery serial number

Recycle it for free at Home Depot or any electronics retailer.

 

🛡️ Your Compensation

To get you and your machine back on court as soon as possible we will send you a new replacement battery.

Submit your claim here: Battery Recall

 

Contact our support team at customer-service@titanballmachines.com  We appreciate your prompt attention to this critical update.