I just got my Titan ACE Pickleball Machine last week.I noticed that the molded receptacle that the battery plugs into is cracked. It is cracked at the lower left screw was tightened a little bit too much. Can you send me a replacement part?
I am hoping this isn't a sign of things to come but after using it on the second day I found a screw and roller bearing had come off.
I heard back from support from an email I sent Saturday to contact@titanballmachines.com I was not expecting a response by Sunday evening. Thanks Jack Y 🙌
Dale,
No worries, we will be of support.
We can send you a replacement battery plug board which you can be easily replaced by loosing that 3 screws.
That roller bearing should be installed onto the rotating shaft as shown in photo of below. Turn over the machine and you can find it on bottom plate. You can install it back and fasten the screw.
Sorry for such a case and please dont hesitate let me know if anything you need us to support.
Thanks,
Jack
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Jack Y
Titan Product Support
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contact@titanballmachines.com
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